Shipping and Returns Policy
Free shipping policy
FCN or Family Care Nutrition offers free standard shipping to Canada and the US for all eligible orders of $75 or greater before applicable taxes.
For all total order amounts less than $75 before applicable taxes, shipping rates are as follows:
Ontario: $9.95
Other provinces: $14.95
Remote Areas within Canada & the northern Territories: $19.95
USA: $24.95
Shipments are handled through Canada Post and USPS.
In-Store Pickup
In-Store Pickup is available at Family Care Nutrition (3681 McNicoll Ave, Toronto, Ontario, Canada). You will be notified via email when your order is available for pick-up. Orders that have not been picked up within 7 days of the delivery date may be returned to the warehouse and refunded to the original method of payment.
Processing Time
All orders require 1-3 business days of processing time to be picked, packed and prepared for shipping, unless otherwise noted on the product page of the item(s) you’ve ordered.
Return/Refund Policy
At FCN, we want you to be completely satisfied with your purchase.
All unopened products in resalable condition may be returned for a refund or store credit within 30 days of delivery date.
Please contact a Customer Service Representative for an Authorized Return Number. This number, as well as the original invoice, must be included with your return. FCN does not accept packages posted COD by the recipient. If your original order included free shipping, the cost of original shipping may be deducted from your refund total if your order no longer qualifies for free shipping after an item return. All returns are subject to a 15% restocking fee. MapleLife reserves the right to approve or reject returns.
If you received the wrong order or an opened item, please contact our Customer Service team as soon as possible for a resolution.
30-Day Quality Guarantee
Here at FCN, we stand by our products and want all customers to be 100% satisfied with them. If you are not satisfied with any product purchased, please contact our Customer Service team so we can solve the issue.
How Do I Make a Return?
Please follow these steps to make a return:
Contact our Customer Service team for an Authorized Return Number and printable mailing label.
Securely package and ship all items for return along with the original invoice and Authorized Return Number to:
Attn: Returns Department
Family Care Nutrition
3681 McNicoll Ave.
Toronto, M1X 1G5
* To ensure packages are safely delivered, please ship the package using the printable mailing label we send you.
- Once the package has been received and all contents have been processed, a refund will be issued on our end to your original method of
payment within 3 business days. Depending on your bank’s processing times, you should see the credit amount in your account within 10 business days after the return is processed
Lost, Damaged, or The Wrong Shipment
If you’ve received a damaged or wrong shipment, please contact our Customer Service team as soon as possible so we can rectify the mistake.
If you have not received your shipment after 20 business days of ordering, your shipment may be lost. Please check the tracking number provided with your order, or contact our Customer Service team for a resolution.
FCN offers a 30-day refund policy. All unopened products in resalable condition may be returned for a refund within 30 days for the original purchase price minus a 15% restocking charge. To request a refund, please call +1 (647) 533-1229 or email us at hello@familycarenutrition.com Refunds are processed once the product(s) have been received and verified. The credit amount should show up in your original payment method within 10 business days.