Frequently Asked Questions
In-stock orders are generally shipped out within 3 business days. Customers in the Greater Toronto Area (GTA) usually receive their deliveries within 2 businesses after ship-out, while all other customers in Canada usually receive their deliveries within 5-7 business days. Deliveries to the US usually arrive within 10 business days, but uncontrollable customs delays may increase shipping time.
Family Care Nutrition products are available in fine health food stores, T&T supermarkets, and FoodyMart supermarkets. As different stores may carry different stock, we recommend you to purchase from us directly or call the retailer directly to check inventory availability.
Please call us at (905) 754-0026 immediately. All unshipped orders may be canceled for a full 100% refund. Unfortunately, shipped orders may not be canceled.
Our ingredients are sourced from all over the world. All ingredient suppliers are extensively vetted and each ingredient batch is quality-tested before use with full traceability.
Family Care Nutrition stock usually replenishes within 4-6 weeks, or you can call us directly at (905) 754-0026 or email us at firstname.lastname@example.org for an estimate.
Family Care Nutrition offers a 30-day refund policy. All unopened products in resalable condition may be returned for a refund within 30 days for the original purchase price minus a 15% restocking charge. To request a refund, please call (905) 754-0026 or email us at email@example.com. Refunds are processed once the product(s) have been received and verified. The credit amount should show up in your original payment method within 10 business days.
Family Care Nutrition uses industry-leading payment portals with secure SSL-socket encryption, so your payment information is fully secure.
Family Care Nutrition accepts payments in Visa, Mastercard, AMEX, and PayPal.